If you’d like to know more about how to take care of your yoga mat, or if you’ve purchased a Valka Yoga item and it hasn’t met your expectations, send our support team a message at firstname.lastname@example.org
You can also send us mail at 75 Granville Drive, Auckland, New Zealand 0614. Please note that this is a residential address and not a physical store.
If you would like to know more about the brand, would like any further information about our materials, production methods, or request high-resolution images, contact us at email@example.com
Wholesale & Distribution
We value a great relationship with our retailers and distributors. We are always happy to hear from great stores and yoga studios with an interest in yoga, health and wellness. We take a lot of care in crafting our yoga mats and equal care in selecting retailers that reflect our brand ethos and image. Please email us at firstname.lastname@example.org and tell us about your operations: your location, what kinds of products you offer and your online presence. We will make it a priority to answer your inquiry promptly. Thank you for your interest!
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is mostly unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs unless the item arrived damaged.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible damage or defects, please retain the packaging, take photos of the product and the packaging and send them our way. We will be in touch to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery varies from place to place but usually takes up to 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notification as soon as they are back in stock!
You can visit us at one of the locations below
Our team members split their time between multiple roles but are always delighted to make time for you. Please call ahead to collect online orders or for viewing our products prior to purchase as our locations are not dedicated retail spaces and are not always attended.