FAQ

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also accept wire transfers for wholesale orders.

Shipping & Delivery

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable on all international orders and that shipping rates could vary depending on your region.

We ship our products to New Zealand, Australia, the United States, the United Kingdom and most countries in Europe.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please get in touch to see if we can help!

Australia - Shipping can take up to 5 business days or up to 8 business days for Western Australia and the Northern Territory.

New Zealand - Shipping can take up to 3 business days for most addresses. Please allow extra time for rural deliveries.

USA - Shipping can take up to 7 business days.

UK - Shipping can take up to 7 business days.

Canada - Shipping can take up to 7 business days.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping on all orders over $120. Check the cart to see the current deal on free shipping.

Warranty & Repair

All our products are backed by a 30 day money back guarantee and a 1 year warranty.

Our 1 year warranty provides a guarantee against manufacturer defects.

The warranty covers any manufacturing, design, or material defect. Please notify us within a month of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to the manufacturer.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the products are received.

In the case where the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case where the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case where a product has been damaged, and the damage is not covered by the warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.